Refunds and Returns Policy

Items sold directly by Midas Meta can be returned for a full refund of the price (less shipping) within 7 days of receipt, with some exceptions (see below).

Before returning any item, it is imperative that you open a support ticket at https://midasmeta.com/support-page/ with a detailed description of the issue and await a Return Merchandise Authorization (RMA) number prior to shipping.

If the reason for return is “change of mind”, the goods must be returned in new, unused condition in original unopened and undamaged retail packaging. Return shipping is at the buyer’s expense and the buyer must provide a tracking number and evidence the item was shipped within 7 days after receipt of the RMA.

If the reason for return is due to “damaged or faulty on delivery” or “not as described”, detailed photos and a description of the issue must be sent to Midas Meta for assessment if requested. In most cases Midas will provide return shipping of such items.

To prevent and detect fraud and abuse, in some circumstances Midas Meta may require additional information and documentation from you, such as a government-issued photo identification, to consider processing a return or providing a refund or replacement. All personal information you provide will be handled in accordance with our Privacy Notice, which is linked at the bottom of this page.

THIRD-PARTY VENDORS

Entities other than Midas Meta DAO operate storefronts, offer services, or vend products on our platform. The relevant vendor is specified on the respective product detail page.

Midas Meta DAO facilitates transactions executed on the Midas Meta Platform. Midas Meta DAO is neither the purchaser nor the vendor of the vendor’s items. Consequently, the agreement formed upon completion of a sale for these third-party products solely involves the purchaser and the vendor. Midas Meta DAO is not a party to this agreement, nor does it assume any responsibility arising from or in connection with it, nor is it the vendor’s agent (except for the limited purpose of serving as the vendor’s payments collection agent).

The purchaser fulfills their obligations to the vendor upon Midas Meta DAO receiving sale proceeds. The vendor is responsible for the sale and delivery to the buyer of their products and for addressing any purchaser claims or any other issues arising from or in connection with the agreement between the purchaser and vendor.

We do not undertake the examination or evaluation of, and we disclaim any warranty or accept any responsibility or liability for the actions or offerings of any other party or the content of their listings. You can discern when a third party is involved in your transactions, and you should thoroughly review their privacy statements and other usage conditions.

Third party vendors are carefully assessed prior to their admission as sellers on to the Midas Meta platform and in general, their warranties and return policies will match or exceed those provided for Midas products. However, it is incumbent on the buyer to assess the seller’s individual policies prior to any purchase.

In the first instance, a request for return or refund from a third-party vendor should be made directly to that vendor and a log of all communications be retained.

A buyer dissatisfied with the outcome of a dispute with a seller may contact MidasMeta Business Bureau via https://midasmeta.com/support-page/ and we will attempt to mediate a resolution.

Merchants promoting products on the Midas Meta platform are held to the highest standards and complaints are taken seriously. Merchants acting in bad faith or outside the merchant terms and conditions may be subject to loss of access to the platform.

Non-Refundable Products

Dangerous Substances and products classified as hazardous materials including products utilizing combustible liquids or gases unless agreed to by the merchant.

Digital Items including software products available for download

Unsealed software

Online subscriptions once accessed. This includes Midas Ambassador Club membership. Should your subscription to the Midas Ambassadors Club expire, your membership will return to that of “Citizen”. You will continue to be paid commissions on activity in your downline matrix but at the “Citizen” rate. Your membership and commission rates will be upgraded back to “Ambassador” if and when you renew your subscription, but Ambassador commissions will not be paid in arrears.  You will not lose your position in the matrix if you do not re-subscribe.

Gift cards (unless mandated by law)

Prepaid gaming cards (e.g., World of Warcraft, Xbox 360 Live, Wii Points)